Man with Van St Jamess Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van St Jamess provides removal, transport, and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm, or company requesting or receiving services from Man with Van St Jamess.
1.2 Services means any removal, relocation, transport, loading, unloading, packing, or related services provided by Man with Van St Jamess.
1.3 Goods means any items, belongings, furniture, equipment, and other property that we are requested to move, transport, or otherwise handle.
1.4 Quote or Quotation means the price or estimated price provided by us to you for the Services, whether verbally or in writing.
1.5 Contract means the agreement between you and Man with Van St Jamess for the provision of Services, incorporating these Terms and Conditions.
2. Booking Process
2.1 Bookings may be requested via our online contact methods or other agreed channels. A booking is not confirmed until we have accepted it and provided a confirmation.
2.2 You are responsible for providing accurate and complete information when requesting a quote or booking, including but not limited to collection and delivery addresses, access details, parking arrangements, size and nature of the Goods, and any special requirements.
2.3 We reserve the right to amend or withdraw a Quote if the information you provide is incorrect, incomplete, or later changes, or if circumstances arise beyond our reasonable control.
2.4 Any times or dates provided for the start or completion of the Services are estimates only. While we make reasonable efforts to meet agreed times, we do not accept liability for delays caused by traffic, weather, road closures, accidents, breakdowns, or other circumstances beyond our reasonable control.
2.5 The Contract is formed when you accept our Quote and we confirm your booking. Acceptance may be provided in writing or verbally, as applicable.
3. Services and Customer Responsibilities
3.1 We will carry out the Services with reasonable skill and care, using staff and vehicles appropriate to the type of work agreed.
3.2 It is your responsibility to ensure that:
a. All Goods are properly packed, secured, and ready for transport, unless packing services have been explicitly agreed as part of the booking.
b. Goods are safely accessible for loading and unloading, and that there is suitable access to the property, including lifts, stairways, doorways, and corridors.
c. Any items requiring dismantling or disconnection are prepared in advance, unless we have explicitly agreed to provide dismantling or disconnection services.
d. Any items of exceptional weight, size, or value are disclosed to us at the time of booking.
3.3 If, in our reasonable opinion, the performance of the Services would create a risk of injury to persons, damage to property, or breach any law or regulation, we reserve the right to refuse, suspend, or alter the Services.
3.4 You must be present, or ensure that an authorised representative is present, at the collection and delivery locations to oversee the Services, give instructions, and check that the work is completed in accordance with your requirements.
4. Quotations and Pricing
4.1 Unless otherwise stated, Quotes are based on the information you provide, the nature and volume of the Goods, the distance between addresses, and the estimated time required for the Services.
4.2 We may charge additional fees in the following circumstances:
a. Waiting time or delays caused by you or your representatives, including delays in gaining access to premises.
b. Additional Goods or services requested that were not included in the original Quote.
c. Extra work caused by inaccurate or incomplete information provided at the time of booking.
d. Difficult access, including but not limited to long carries, multiple flights of stairs, or restricted vehicle access, where this was not disclosed in advance.
4.3 All prices are quoted in pounds sterling and, unless explicitly stated otherwise, are exclusive of any applicable taxes, charges, or fees.
5. Payments
5.1 You agree to pay all charges in accordance with the Quote and any additional fees incurred under these Terms and Conditions.
5.2 Unless agreed otherwise, payment is due in full either in advance of the Services or on completion of the job on the same day.
5.3 We reserve the right to request a deposit or full prepayment prior to the Services being carried out. Any such requirement will be communicated to you at the time of booking.
5.4 If payment is not made when due, we may, without prejudice to any other rights, suspend or cancel the Services, retain Goods until payment is received, and charge reasonable costs of storage where applicable.
5.5 Any unpaid balances may be subject to interest at the statutory rate and we reserve the right to recover any reasonable costs incurred in collecting overdue payments.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
6.2 We may apply cancellation charges as follows, unless otherwise agreed in writing:
a. Cancellation more than 48 hours before the agreed start time: no cancellation fee, but any non-refundable external costs already incurred may be charged.
b. Cancellation between 24 and 48 hours before the agreed start time: we may charge up to 50 percent of the agreed fee.
c. Cancellation less than 24 hours before the agreed start time or failure to be present: we may charge up to 100 percent of the agreed fee.
6.3 If you request changes to the date, time, or nature of the Services, we will use reasonable efforts to accommodate your request. However, we cannot guarantee availability and reserve the right to revise the Quote and fees accordingly.
6.4 We reserve the right to cancel or reschedule Services due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, extreme weather, or safety concerns. In such cases, we will seek to arrange a new date or time with you. Our liability will be limited to refunding any payments made for Services not carried out, and we will not be liable for indirect or consequential losses.
7. Exclusions and Restrictions
7.1 Unless explicitly agreed in writing, we do not transport:
a. Hazardous materials, including flammable, explosive, corrosive, or toxic substances.
b. Illegal items or substances.
c. Live animals or plants.
d. Perishable goods requiring temperature control.
e. Valuables such as cash, jewellery, watches, precious metals, important documents, artwork of high value, or collections.
7.2 If any prohibited items are handed to us without our knowledge, we will not be liable for any loss, damage, or consequences arising from their transport or disposal.
7.3 We reserve the right to open and inspect any container or package where we have reasonable grounds to suspect that it contains prohibited or dangerous items.
8. Liability for Loss or Damage
8.1 We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations and exclusions set out in this section.
8.2 We will not be liable for:
a. Pre-existing damage, wear and tear, or deterioration of Goods.
b. Damage resulting from inadequate or improper packing by you or a third party, where we did not provide packing services.
c. Damage to Goods that are inherently fragile or unstable, including but not limited to glass, ceramics, or items with loose components, unless we have packed them.
d. Loss or damage where you or your representative have signed to confirm that the Services have been completed and the Goods checked, unless you notify us in writing of the damage within a reasonable period.
8.3 Our liability for loss of or damage to Goods, where such loss or damage is directly caused by our negligence or breach of contract, shall be limited to a reasonable cost of repair or replacement, taking into account age and condition.
8.4 We will not be liable for indirect or consequential losses, including but not limited to loss of profits, loss of income, loss of use, or loss of enjoyment.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
9. Damage to Property and Access
9.1 You are responsible for protecting floors, walls, and fixtures in your property if you consider them to be at risk during the move. We will take reasonable care when moving Goods but are not responsible for normal scuffs or marks resulting from moving large or heavy items through tight or restricted spaces.
9.2 If you require us to move Goods in a manner that we reasonably consider to present a risk of damage to property or Goods, we may ask you to confirm your instructions in writing and accept that we are not liable for any resulting damage.
9.3 We are not liable for damage caused by inadequate access, unstable structures, or defects in the property that are beyond our control.
10. Waste, Disposal and Environmental Regulations
10.1 Man with Van St Jamess operates in accordance with applicable UK waste and environmental regulations.
10.2 We are not a general rubbish clearance or waste disposal company unless explicitly agreed. Any removal or disposal of waste, unwanted items, or materials must be agreed in advance and may be subject to additional charges.
10.3 You must not request us to dispose of hazardous, prohibited, or controlled waste. We reserve the right to refuse such items and to charge for any costs or liabilities incurred if such items are discovered after collection.
10.4 Where we agree to dispose of items on your behalf, they will be taken to appropriate facilities or handled in line with local and national regulations. Title to such items will pass to us at the point of collection for disposal.
10.5 You remain responsible for ensuring that any waste or items you ask us to remove are lawfully yours to dispose of and that you have obtained any necessary permissions.
11. Customer Conduct and Cooperation
11.1 You agree to treat our staff and representatives with courtesy and respect and to provide a safe working environment.
11.2 We reserve the right to withdraw our staff and terminate or suspend the Services where they are subject to abusive, threatening, or unsafe behaviour. In such circumstances, you may remain liable for some or all of the agreed charges.
12. Complaints
12.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with our driver or team on the day so that we have an opportunity to address it immediately.
12.2 If a problem cannot be resolved at the time, you should notify us in writing within a reasonable period after completion of the Services, providing details of the issue and any supporting information.
12.3 We will investigate complaints in good faith and respond within a reasonable timeframe. Our aim is to reach a fair and practical resolution based on the facts and evidence available.
13. Force Majeure
13.1 We will not be liable for any delay in performing, or failure to perform, our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, civil unrest, strikes, acts of government, public health emergencies, or other unforeseen events.
13.2 In such cases, we may suspend the Services for the duration of the event or, where appropriate, offer to reschedule or terminate the Contract with a refund for any Services not provided.
14. Privacy and Data
14.1 We collect and use personal information needed to manage your booking, deliver the Services, and administer our relationship with you.
14.2 Your information will be handled in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties and will only share it where necessary to provide the Services, meet legal obligations, or with your consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and Man with Van St Jamess agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
16.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
16.4 These Terms and Conditions, together with the details of your booking and any written variations agreed between us, constitute the entire agreement between you and Man with Van St Jamess and supersede any prior understanding or arrangement relating to the Services.
