Terms and Conditions for Man With Van St Jamess

These Terms and Conditions apply to all services provided by Man With Van St Jamess and set out the basis on which removals, deliveries, collections, and related transport services are supplied. By placing a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any service. They are designed to make the booking process clear, support fair pricing, and explain the responsibilities of both parties.

In these terms, references to we, us, and our mean Man With Van St Jamess, and references to you or the customer mean the person or business placing the order. These terms apply whether the service is booked for a home move, single-item transport, student move, commercial delivery, or similar van-based work. Nothing in these terms affects your statutory rights where applicable.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the requested service. A booking may begin with an enquiry by telephone, email, online form, or any other accepted method. During the booking process, you must provide accurate details, including the collection and delivery points, item descriptions, access conditions, preferred dates and times, and any special requirements. The accuracy of this information is important because it affects vehicle size, labour allocation, route planning, and pricing.

Any estimate or quotation provided before the job starts is based on the information available at that time. If the actual job differs from the description supplied, such as additional items, longer carrying distances, difficult access, stair-only access, waiting time, parking restrictions, or extra handling, we may revise the price accordingly. We will normally make reasonable efforts to notify you of such changes before proceeding where practicable.

A booking becomes binding when we issue confirmation or when work starts, whichever occurs first. If a deposit or prepayment is required, the booking may remain provisional until cleared funds are received. It is your responsibility to ensure that all booking details are correct. If you notice an error, you should inform us as soon as possible so that we can assess whether any change to the service or price is needed.

2. Customer Responsibilities

You must ensure that goods are properly packed, unless packing has been agreed as part of the service. Fragile items should be packed appropriately and clearly marked. Items should be ready for collection at the agreed time unless we have agreed otherwise. You must also ensure that the goods do not include prohibited, hazardous, illegal, or undeclared items. We are entitled to refuse to carry items that pose a safety risk or breach any law or regulation.

Where access is restricted, you must tell us in advance about loading bays, permits, narrow entrances, lifts, stairs, parking limits, weight restrictions, or any other issue that could affect the service. If keys, codes, or access arrangements are required, you must provide them in time for the job. If we are delayed because the property is not accessible or the goods are not ready, waiting charges or additional costs may apply.

It is also your responsibility to ensure that the goods are owned by you or that you have authority to arrange transport for them. By booking the service, you confirm that you have the right to authorise collection and delivery of the goods described in the booking. We may request identification or other verification where needed for security, fraud prevention, or legal compliance.

3. Payments and Charges

Prices are normally based on the agreed service, including vehicle use, labour time, distance, and any additional services requested. Unless otherwise stated, estimates are not fixed prices and may change if the scope of work changes. Charges may also apply for waiting time, extra loading or unloading, access problems, congestion, tolls, parking fees, or special handling. If additional services are required during the job, these may be charged at our standard rates or as separately agreed.

Payment terms will be confirmed at the time of booking or before the job begins. We may require a deposit, full payment in advance, or payment on completion depending on the nature of the work. Payment must be made using the methods we accept at the time of booking. If payment is overdue, we reserve the right to pause, refuse, or cancel services until payment is received in full. Any bank charges, failed payment fees, or collection costs caused by late payment may be passed on where permitted by law.

All quoted prices, unless stated otherwise, are exclusive of VAT and other applicable charges. If VAT is chargeable, it will be added in accordance with the law. Discounts, promotional offers, or agreed reductions are valid only for the service described and may be withdrawn if details change. Any price agreed in writing remains subject to the accuracy of the information you provided when booking.

4. Cancellations and Amendments

If you need to cancel or reschedule a booking, you should tell us as soon as possible. Cancellation terms may depend on how much notice you give, whether a deposit has been paid, and whether work has already started. If you cancel at short notice, we may retain part or all of any deposit to cover administrative time, scheduling loss, or costs already incurred. Where the job has begun, you may be charged for work completed up to the point of cancellation.

If we need to cancel or reschedule due to circumstances beyond our control, including vehicle breakdown, severe weather, staff illness, road closures, or other operational issues, we will take reasonable steps to inform you and offer an alternative date or time where possible. We are not liable for losses caused by such events except as required by law. Amendments requested by you may result in revised charges if the scope, timing, or access conditions change.

5. Liability and Risk

We will exercise reasonable care and skill in carrying out the service. However, our liability is limited to losses directly caused by our proven negligence or breach of contract. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law. You should ensure that goods of high value are declared in advance and, where appropriate, separately insured.

Unless otherwise agreed in writing, our liability for damage to goods is limited to the lower of the repair cost, replacement value, or the level of cover stated at booking, subject to any exclusions that apply. We are not responsible for pre-existing damage, inadequate packaging, concealed defects, or deterioration caused by the nature of the goods. Items such as antiques, electronics, glass, artwork, and other fragile goods may require special handling or additional protection, which must be requested in advance.

We are not liable for damage caused by goods that were improperly packed by the customer, or for damage arising from moving items through areas with restricted access where the customer has instructed us to proceed. You must report any visible damage or shortage as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law. Where liability cannot be excluded, it will be limited only to the extent permitted by law. Any claim made by you must be supported by reasonable evidence, including photographs, item descriptions, and where relevant, proof of value.

6. Waste Regulations and Prohibited Items

Where our service includes the collection or transport of unwanted items, rubbish, or waste, the customer must comply with all applicable waste regulations. You must ensure that waste is described accurately and that no hazardous, toxic, explosive, clinical, or illegal materials are included unless expressly agreed and legally permitted. Waste electrical and electronic equipment, plasterboard, chemicals, paints, oils, solvents, gas bottles, asbestos, and similar materials may require special handling and may be refused if they cannot lawfully be transported or disposed of through the intended channel.

If the service involves disposal, the customer remains responsible for declaring the type and quantity of waste. We may ask for additional information or refuse the job if the waste type is unclear or prohibited. Where we handle waste on your behalf, you agree to provide accurate information and cooperate with any legal requirements relating to transfer, segregation, or disposal. We are not responsible for penalties arising from inaccurate declarations made by the customer.

We may refuse to carry waste that could create a health, environmental, or legal risk. If waste is left on site in circumstances where it is not lawful or safe for us to remove it, the customer must arrange for proper disposal. Any costs arising from non-compliant waste, including cleaning, handling, disposal, or penalties, may be recovered from the customer where permitted by law.

7. Force Majeure and Service Delays

We are not responsible for delays or failure to perform our obligations where these are caused by events beyond our reasonable control. Such events may include traffic incidents, road closures, adverse weather, accidents, civil disturbance, industrial action, fire, flood, power failure, or actions by third parties. In these circumstances, we will use reasonable efforts to continue or rearrange the service, but we do not guarantee uninterrupted delivery or completion at a specific time.

If a delay occurs for reasons beyond our control, any agreed arrival window or completion time should be treated as an estimate rather than a guarantee unless expressly confirmed otherwise. We will make reasonable efforts to keep you informed and minimise inconvenience. Additional waiting time, redelivery attempts, or storage arrangements may be charged if they are caused by factors outside our control and not due to our fault.

8. Complaints and Claims

If a claim is accepted, our preferred remedy may be repair, replacement, partial refund, or another reasonable solution depending on the nature of the issue. We are not obliged to provide a remedy where the claimed loss is caused by factors outside our control, inaccurate information supplied by the customer, or the customer’s failure to comply with these terms.

9. Termination of Service

We may suspend or terminate a booking, or refuse to commence work, if you breach these terms, provide false information, fail to pay, request illegal activity, or act in a way that threatens safety, staff welfare, or lawful operation. If the service is terminated for such reasons, you may still be liable for work already completed, costs incurred, and any applicable cancellation charges. We may also terminate where continuing the service would place us in breach of law or regulation.

10. Data, Privacy and Communication

We may retain records relating to bookings, payments, and claims for legitimate business, accounting, and legal purposes. Communication may be by email, telephone, or other agreed method. It is your responsibility to keep your contact details accurate so that we can reach you regarding the service.

11. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute that cannot be resolved amicably. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

By using the services of Man With Van St Jamess, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We may update these terms from time to time to reflect changes in service practices, legal requirements, or operational needs. The version in force at the time of booking will generally apply to that booking unless a change in law requires otherwise. For clarity, nothing in these terms reduces any rights you may have under applicable consumer law.

These terms are intended to create a fair and transparent framework for all parties. They help ensure that service expectations are clear, that charges are understood in advance, and that responsibilities are properly allocated. If a specific arrangement has been agreed in writing and conflicts with these terms, the written arrangement will apply to the extent of the conflict. Otherwise, these terms remain the default conditions for all bookings.